What We Do

We identify bottlenecks, breakdowns, and blind spots in your Service Department - and work with your team to fix them. From workshop performance to culture change, we deliver practical solutions that stick.

We mentor Service Managers and coach staff to lift performance and leadership standards across the board. It’s not just about managing people - it’s about building capable, accountable teams.

We implement targeted customer retention strategies and help you boost your Customer Satisfaction Index (CSI) with real-world service improvements that customers notice.

We help structure effective bonus and incentive plans to drive results - aligned to individual and team performance metrics.

Lost hours are lost profits. We streamline your job scheduling processes to maximise efficiency and reduce downtime.

We benchmark your team’s output against industry standards and identify where time and effort are being wasted - then help correct course.

We support your team in building workshop budgets and managing daily cost controls to protect your bottom line.

From unbilled hours to missed warranty claims, we help you find and fix the hidden areas where money is slipping through the cracks.

We train your customer-facing staff in sales, merchandising and service marketing to ensure your front-of-house delivers a strong first impression, and keeps customers coming back.

We assess your team’s current capabilities and design training to close gaps in both technical and customer-facing skill sets.

We ensure your service processes meet manufacturer policies and procedural requirements - minimising risk and protecting your dealership from chargebacks and audit penalties.